At Willow Chalk, customer satisfaction is important to us.
Returns
Returns may be requested within 30 days of delivery.
To be eligible for a return:
- Item must be unused and in its original condition.
- Item must be returned in its original packaging.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Used or damaged products caused by customer misuse
- Gift cards
Refunds
Once your return is received and inspected, we will notify you regarding approval or denial of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Damaged or Incorrect Orders
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery and include photos of the issue.
Contact Us
For return requests, please email:
We typically respond within 24–48 business hours.